Legal
Last updated: April 5, 2026. This page explains how TIZZLE handles personal data and the terms that apply when you browse our website, contact us, or engage us for services.
TIZZLE provides web design, development, software engineering, AI-related products, and project delivery services. We collect only the information needed to run this site, respond to enquiries, and deliver services.
We use reputable providers to run key features. This currently includes Web3Forms for contact form delivery, Supabase for backend and knowledge retrieval infrastructure, and Groq for AI response generation in Cortical Help. These providers process data only as needed to deliver their service functions.
We keep enquiry and project-related records only as long as reasonably necessary for communication, delivery, compliance, and legitimate business operations.
You can request access, correction, or deletion of personal information we hold, subject to legal and contractual limitations. To make a request, contact info@tizzle.org.
If you are located in the European Economic Area or United Kingdom, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to withdraw consent at any time and to lodge a complaint with your local supervisory authority. Our lawful basis for processing is legitimate interest (responding to enquiries and delivering services) and consent (where explicitly given). Contact info@tizzle.org to exercise these rights.
If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion of your personal information, and to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact info@tizzle.org.
We comply with applicable US federal and state consumer protection laws. We do not engage in unfair or deceptive trade practices. All marketing claims on this website, including pricing guidance, service descriptions, and delivery timeframes, are made in good faith and reflect our standard operating capabilities. Specific terms for your project are confirmed in writing before work begins.
We do not send unsolicited commercial email. Any email communications you receive from TIZZLE are in response to your enquiry or related to an active service engagement. You may opt out of any communications at any time by contacting info@tizzle.org.
Your data may be processed by our third-party providers in countries outside your own. We ensure appropriate safeguards are in place consistent with applicable data protection laws.
By using this site, you agree to these terms. If you engage TIZZLE for paid services, project-specific terms in your proposal, statement of work, or contract take priority where they differ.
Website pricing and project figures shown on this site are baseline guidance, not binding final quotes. Final pricing, milestones, scope, and timelines are confirmed in writing before work starts.
Unless agreed otherwise in contract documents, TIZZLE retains ownership of its pre-existing tools, frameworks, and internal methods. Client ownership and license terms for delivered project assets are defined in the applicable service agreement.
Monthly plan clients receive a licence to use the website design and code for the duration of their active subscription. Upon cancellation, the licence ends and the site is taken down unless a separate ownership transfer is agreed. One-off project clients receive full ownership of delivered code and assets upon final payment, excluding any third-party licences or TIZZLE proprietary tools.
Content on this website and responses from Cortical Help are informational and do not constitute legal, tax, accounting, or regulated professional advice.
Referral rewards are 15% of the referred project's first invoice value. For monthly plans, the reward is 15% of the first 6 months of payments. Rewards are paid within 14 days of the client's first payment clearing. If a referred client receives a full refund before project delivery, the referral reward is void. TIZZLE reserves the right to modify, suspend, or terminate the referral programme at any time. Fraudulent or abusive referrals will be disqualified.
Monthly plan and hosting clients receive 24/7 support via email. This means we accept and triage support requests at any time, including weekends and holidays. Response times may vary outside standard business hours (Monday-Friday, 9am-6pm EST/GMT). Critical issues affecting site availability are prioritised. Guaranteed response times may be agreed in individual service contracts.
Monthly plan clients receive unlimited content edits and minor updates to their website at no additional cost. This includes text changes, image swaps, layout adjustments, new sections, and similar day-to-day updates. Requests that constitute a substantial redesign, new feature development, or significant scope expansion beyond the original build are not covered and will be scoped and quoted separately. TIZZLE reserves the right to define what constitutes a reasonable edit request.
TIZZLE aims to respond to enquiries within one business day and maintain high service uptime for hosted projects. These are operational targets, not contractual guarantees unless specified in your service agreement. Specific SLAs, including uptime commitments and response time guarantees, may be agreed in writing for individual projects.
To the extent allowed by law, TIZZLE is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or assistant. Nothing here limits liability where it cannot be legally excluded.
For legal or privacy requests, contact info@tizzle.org.